At BEBJM mask are still to be worn and are required in order to enter the premises and be serviced. If you do not have a mask please be sure to ask the front desk assistant.
READ AND REVIEW POLICY INFORMATION AS WE HAVE REVISED OUR SCHEDULING POLICY REVIEW INFORMATION HIGHLIGHTED BELOW:
Effective August 1, 2021 card on file shall be charged when rebooking your next visit. Card on file shall be charged 3 days before scheduled appointment. Appointment confirmations and reminders (2 days before appt) are sent via emai/text. Although our policy for booking has always required a card on file and Non-refundable deposits. Deposits are required to secure appointments. Deposits are NON-REFUNDABLE and are applied towards initial service.
If deposit payment are unpaid or declined appointment is available for the next available client. Client may be banned from booking future appointments. If client receives a deposit invoice, invoice will be sent via email/text. Invoice must be fullfilled within specified time stated in invoice in order to secure appointment and a card on file is still required when fulfilling invoice. There is a $4.95 transaction fee on all deposit invoices. Transaction fee are NOT apart of service cost. To avoid transaction fees securing deposit using the card on file would be the idealistic option. We will update cards on file upon check-in effective immediately.
Because we provide services in a timely manner it is important to arrive on time. If you are unable to make your scheduled appointment we appreciate a 24-hour notice. All late cancellations shall be charged 100% of the service. You will not be charged if you cancel at least 24-hours before your appoinment begins. Our policy shall apply to everyone or else Browz & Esthetics Spa would not be open for business. We ask that you extend the same courtesy by arriving on time or cancel 24-hours before your appointment begins. We want our clients to get the "Ultimate BEBJM Experience that they came for!"
Booking Policy:
- By Appointment ONLY
- All appointments require a NON-REFUNDABLE deposit of 50% of the total cost of service. All deposits are to be made via credit/debit. A valid credit/debit card must be on file. Balance may be made via cash or card payment. Deposits are applied at checkout to the initial service. Appointments are NOT secured on the schedule until deposit/invoice for deposit are successfully fulfilled.
- Invoice deposits also require a Card on file. Enter information at the time of fulfilling invoice.
- Consultation services require 100% of the total cost of service upfront and is NON-REFUNDABLE. Consultation cost is applied to the initial facial/brow service when booked within 60 days of consultation. Thereafter consultation cost will NOT be applied to initial service. The cost will be what the total cost is of the service. Another consultation is not required as long service is booked within 6 months.
- NO Children or Extra guest unless being serviced
- Please refrain from talking on the phone while being serviced. Must wear earbuds or airpods when listening to music or watching videos
- NO speakerphone calls, video chats or watching videos aloud
- Do NOT send text or DM messages to cancel/reschedule appointment.
- Cash app payments are ONLY accepted for Tips
- Prices and services are subject to change without notice. We will do our best to keep our clients up to date on any changes that may occur but encourage all clients to visit website/booking site for pricing and available services when booking your appointments
- NO REFUNDS! NO CASH BACK
Late Cancellation Policy:
- If client cancels an appointment within 24-hours card on file will NOT be charged.
- Understand card on file shall be charged 100% of the remaining balance on ALL late cancellations. If card on file decline or payment is unsuccessful to process client may be banned from booking future appointments or until balance has been fulfilled within 2 hours of original appointment. Or unless management has approved courtesy rebooking.
- If an appointment is cancelled without rescheduling deposits are NON-REFUNDABLE. Which is stated in our booking policy
- If client does cancel and does not see any upcoming available. Chances are Estheticians are booked out. Book next available to secure deposit. Send an email request to bebjm4u@gmail.com with request to reschedule, preferred date and time and request be placed on our call list if any cancellations arise. *Once more deposits are not refunded
* Reschedule Email must be sent within 3 days of canceled appointment in order to be placed on reschedule list. Friday and Sat cancelations are to contact by Monday 4pm in order to Reschedule. We are closed on Tuesdays and Sundays. Someone from our team will contact by the end of next business day.
Card on file is charged when client violates any of the following policies:
- No show
- Late cancellations
- Arrive 10 mins Late depending upon the service or services additional fees shall apply $10-$30.
- bringing children or extra guest
*If client card on file declines or unable to be charged, client will be banned from booking future appointments or until charge has been fulfilled. We respect all of our clients time and ask that you do the same.
Late Arrival:
If client, exceeds 10 mins it will be at the Beauty Professionals discretion whether to keep appointment with clients that are late. To adjust time appropriately in order to accommodate following appointments or client may have to reschedule.
- A late arrival charge of $10 on any brow, lash or waxing service, $20 on any facial service including skin consultation, $30 on any PMU, PMU Consultation or multi services.
BEBJM Late Cancellation
*If For any reason BEBJM has to reschedule an appointment we will ALWAYS contact the client directly via phone first, Email then text. If we have not spoken with client within 48 hours of us following those 3 contact methods. As a courtesy we will honor a reschedule. However, client has 14 days from the original appointment date to contact spa directly.
No Children /Extra Guest:
We love the kids and guest!! Due to safety precautions and liability we CANNOT be responsible for watching a child/children during your appointment. We ask respectfully that you do NOT bring any children(babies included) or guest that aren't being serviced. We also advise not to leave children in the car that are not of legal age to do so. Our seating is limited due to by scheduling by appointments only. Ask about our Bestie services!
- 100% of service is charged if client brings children or extra guest. Esthetician will determine at that time if courtesy rebooking is an option. Understand it is everyone responsibility to read our policies as they are enforced.
No Refunds or Cash back:
- ALL services are NON-REFUNDABLE!
- ALL Skincare product Sales are Final!
- For those that may travel or active Military we ask that you arrange proper accommodations to be present for your scheduled appointment. We understand unforeseen situations may occur. Understand that our policies are enforced. We ask that you contact the spa via phone/email in the event of an emergency. A courtesy rebook may be honored on a case by case basis and is NOT guaranteed. If granted courtesy rebook must be scheduled within specified time frame given by your professional. Thereafter charges are forfeited.
- Courtesy rebook honored to all COVID-19 related issue. Must contact management via email. Documentation may be required. Be prepared to provide information.
Consultations are not required but are highly encouraged. ALL first time facials and new facial clients require a deposit whether scheduled online or directly by spa. When booking online a consent form is required prior to being serviced. Please be sure to make sure Esthetician or therapist are aware of any known allergies, skincare products or medications taking daily.
Consent forms are updated annually or if there are any updates to our forms, new allergies, skincare regimen or medication history. Please be sure to make *Esthetician/Therapist aware of any new or current allergies or medications.
*If you've hadn't had a facial within the last 90 days a updated intake form is required. Extractions ONLY are for those that have had a skin consultation within 60 days or are a recurring client receiving ongoing facial services. Depending upon client skin's condition Esthetician may recommend a series of routine extractions in between acne facial treatments to aid in relief.
TWEEN & TEEN SERVICES:
Waxing will not be permitted to Children under the age 14. Parental consent forms available upon arrival or at the time booking. We ask that you read the ages & descriptions provided for each of the services. Parent/guardian are allowed to drop off teens 14-17 years old during brow and/or facial. Facial services are about an 1.5 hour. Parent must arrive 10 mins before appointment to sign consent form and arrive 15 mins early for pick up. Child/children must stay inside the building until he or she parent/guardian has arrived. If someone else is dropping off or picking up he/she must come inside with valid ID to prove he or she is the individual parent/guardian gave permission to drop off or pick up. This is to ensure the safety and well being of your child is safe at BEBJM Failure to follow the protocols results to being unable to book in the future.
Promotions, coupons and other offers:
Any Promotion, Special Offers, online Gift Certificates, Coupons, Giveaways, Packages, Subscriptions and/or Rewards cannot be combined with other offers, promotions, gift certificates, or any other coupons. Offers are not transferable. Offers will not be valid on appointments previously booked unless stated otherwise.
**Models services:
Are offered at a discounted rate and cannot be combined with any other promotions, coupons, discounts, model services unless approved by Own
